Privacy & Data

We collect only what we need to run StreamPilot. During Early Access this includes:

• Your name and email address to create and manage your account
• Your chosen display name shown on your dashboard
• Your Twitch channel username and approximate average viewer count, used to review your application and plan platform capacity
• Your country, used for deployment scheduling to plan around your community's timezone
• Your application reason and any additional links you chose to provide
• Your Twitch profile data (display name, avatar, channel ID) via the Twitch API once your account is approved and connected
• Stream activity data — viewer counts, follows, subscriptions and raids — to power your dashboard
• Your StreamPilot settings and preferences

Account Your name and email let you sign in and recover your account.
Application Channel and viewer data helps us review applications and plan capacity.
Deployment Your country helps us schedule maintenance at times that suit your community.
Dashboard Twitch data powers your live stats, alerts and stream tools.
Experience Preferences are saved so your setup is consistent across sessions.
Safety Activity logs help us debug issues and protect your account.

StreamPilot connects to your Twitch account using the official Twitch API and OAuth. We request only the permissions needed to run your dashboard. We never post to your channel, send messages, or take actions without your instruction. You can disconnect Twitch at any time from Settings → Connections — this removes the link but keeps your StreamPilot account.

StreamPilot offers an optional YouTube integration using the official YouTube Data API and Google OAuth. Where connected, we access live chat messages from your active YouTube Live broadcast, used only to display YouTube chat alongside Twitch chat in StreamPilot's unified chat feed. We do not access your YouTube videos, channel analytics, or any data beyond live chat. You can disconnect YouTube at any time from Settings → Connections — this removes the link but keeps your StreamPilot account.

StreamPilot's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements, and to the YouTube Terms of Service. Google's own handling of your data is governed by the Google Privacy Policy.

No payment information is collected during Early Access. StreamPilot is free to use for all approved users during this period. In future, a monthly subscription will be introduced for Premium features — payment processing will be handled via Stripe and this policy will be updated accordingly before any billing is introduced.

To help improve StreamPilot, we use Umami Analytics. Umami collects privacy-focused analytics including browser type, device information, approximate geographic location, pages visited, and feature usage. We do not use analytics data for advertising or sell it to third parties.

Our Contact Us and Bug Report forms use Cloudflare Turnstile to prevent automated spam submissions. Turnstile may process your IP address and browser signals to verify you're not a bot. This data is handled by Cloudflare in accordance with the Cloudflare Privacy Policy. We do not use Turnstile data for any purpose beyond spam prevention.

Messages sent through StreamPilot's internal communication features are intended for use within the relevant streamer workspace. StreamPilot developers do not routinely monitor user communications. Channel owners may be able to view communications made by their moderation team where the feature is designed for collaboration.

Your data is stored and processed in the United Kingdom. StreamPilot operates under the UK General Data Protection Regulation (UK GDPR), as retained in UK law by the Data Protection Act 2018. We are committed to handling your personal data lawfully, fairly, and transparently.

Under UK GDPR you have the right to erasure — also known as the right to be forgotten. To request deletion of your account and all associated personal data, please email hello@stream-pilot.co.uk or use the Contact Us form. We will action all erasure requests within 30 days.

You have the right to access, correct, or delete your personal data, restrict or object to certain processing, and request a copy of your data. To exercise any of these rights contact us at privacy@stream-pilot.co.uk. We aim to respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

To cancel your Early Access account at any time, email hello@stream-pilot.co.uk or use the Contact Us form.